Valvoline Instant Oil Change

Jay Ramshaw 2 months ago

I stopped at Valvoline expecting a 15-minute oil change. Instead, I accidentally purchased the “Full Engine Exploration Package.” Rather than removing the drain plug like every oil change I’ve ever had, they decided to suck the oil out. Somewhere along the way, they managed to wrap the suction tube around my crankshaft. Yes… my crankshaft. After they couldn’t get it out, my van was sent across the street to a repair shop, where they eventually discovered the tube had somehow wrapped itself around internal engine components. The best part? Once my vehicle was disabled, Dave, the manager of the Champaign location, stopped answering my calls. No updates. No rental car. No transportation. Just silence while my vehicle sat in pieces. So if you’re looking for an oil change that might turn into a six-hour mechanical adventure, leave you without a vehicle, and include a complimentary game of “Where’s the Manager?”—this is absolutely the place for you. I came in needing fresh oil. I left needing a repair shop and a ride home. One star. Would not recommend.

Brittnee Hamilton Edited 2 months ago

Go somewhere else… I am new to town, but not a new Valvoline customer. Experiences at other locations have been great. This location spilled oil all over my vehicle and didn’t bother to clean it up. They left dirty hand marks all on the outside of my white hood. They also got a drop of something on the fender which ate through the clear coat on my paint. Customers work their butts off to pay for their vehicles. The last thing they need is someone who doesn’t want to be at work messing it up. When I first arrived I was told to come back in 30 minutes. I came back and the workers made it clear they didn’t want to be there. Will never visit another Valvoline after this, which is sad since it’s been my go to for years. Update: I emailed customer service as requested. They offered me a 50% off coupon and an apology. They did not schedule time to review the damage in person.

Mary Manzella Racz 5 months ago

The crew was great communicating with each other and with me as well. They were very friendly and fast getting me on my way. I thought I needed a tire rotation, but after looking up my auto details on Carfax, I was told I was good. I appreciated the honesty and it was comforting knowing they didn’t just try to make an additional sale. I’ll return for future auto needs!

Daniel Cordeiro 7 months ago

Nathan perform an excellent work. Excellent customer service, top-notch. They were able to check and verify everything under the hood and under the chassi and according to Ford's Recommendation, all service that require need to be done was perform perfectly.Thank you Nathan, really appreciated your help bud. Thanks

LINDA HATFIELD 7 months ago

These guys were great! Nathan was efficient, pleasant, and informative. The service was also efficient, probably less than 20 minutes. They gave me a list of needed services with time and price estimates. The price for the service was at the high end.